Lou Ernenwein Business Manager

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Areas of Practice

  • Office Management
  • Customer Service
  • Sales
  • Accounting
  • Department Supervision
  • On-Line Banking Specialist

Education/Qualifications

  • Mohawk Valley Community College, Business Administration
  • Supervisory, Leadership, Customer Service, On-Line Banking and Computer Courses
  • State of New York Gaming License

Experience 

Business Manager, T. Gschwender & Associates, Inc. (Present)

Dedicated, motivated professional with sales and team-orientated leadership skills.  Proven ability to provide outstanding customer service in fast paced environments.  Over ten years managerial and supervisory experience in business and finance fields with strong knowledge of accounting functions.  Acts as focal point for the organization and the coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. In addition, is actively involved in quality control, financial managment and building operations.  

NATIONAL ACCOUNTS MANAGER, Cathedral Corporation, Rome, NY

Skilled marketer for a leading national provider of data management, printing, personalization and high volume mailings

  • Sales and marketing expert on full range of programs to manage and transform data into essential communications
  • Developed strong client relationships through personalized service and contacts
  • Delivered presentations to management and boards on custom-tailored business solutions
  • Established and managed accounts for business such as credit unions, hospitals, religious organizations, colleges
  • Advised on best use of data management, programming, printing, inserting and mailing to increase business
  • Provided guidance on marketing initiatives for broad variety of customizable communications
  • Created ads targeted specifically for region/marketing area
  • Recognized that each of customer has completely unique and specialized needs
  • Assisted organizations to achieve and exceed development and membership goals through communications
  • Maintained records for highly targeted, large quantity, direct mailings
  • Ensured satisfaction with services, programs and products
  • Sold advertising space to over 600 businesses nationwide
  • Responsible for tracking billing and payments for accuracy

INSIDE SALES REPRESENTATIVE, New York Sash, Whitesboro, NY

Senior member of the marketing staff of a home improvement company.  

  • Assist the marketing and call center manager
  • Assist with training marketing specialists
  • Introduce company products to potential customers
  • Provide information, set appointments, monitor appointment progress and completed sales when appropriate
  • Represents company at statewide home shows, events and fairs
  • Handles incoming calls, deals with complaints and settles issues regarding customer satisfaction

Dedicated, motivated professional with sales and team-orientated leadership skills.  Proven ability to provide outstanding customer service in fast paced environments.  Over ten years managerial and supervisory experience in business and finance fields with strong knowledge of accounting functions.  Excellent verbal and written communication skills.  Extensive knowledge of computer systems.