Helen Singh

Chief Operating Officer

person's name

Areas of Practice

  • Program Development
  • Office Management
  • Marketing
  • Human Resources
  • Quality Control
  • Customer Service
  • Vendor Management
  • Operations & Logistics
  • Community Services


  • Bachelor of Science Degree/Family & Community Services: Syracuse University
  • Associates Applied Science Degree/Social Work: Mohawk Valley Community College
  • Extensive Coursework & Training in Management; Human Resources; and Accounting


T. Gschwender & Associates, Inc., Chief Operating Officer (2012-Present)

As Chief Operating Officer, manages day-to-day operations of the company.  Provides overall direction and guidance regarding process development, policy formulation, goal setting and workflow management for organizational success.  

Career highlights:

Management:  At  an oversees Family Support Center servicing over 10,000 members of an Air Force community:  managed a base-wide Family Readiness program designed to prepare and assist military members and their families during times of stress and separation.   Recognized by the Base Commander as “a key player during the Kosovo conflict, who immediately stepped up to provide support services to military members and their families.”

Operations: As part of the multi-functional Operations Team, helped to ensure that our warfighters receive the right product, at the right time, at the right location.

Program Development:   Responsible for implementation of the Agency training program for over 200 employees. Recognized at annual conference with the Training Coordinator “Indispensable Partner” Award.  

Community Services:  Developed innovative "first of its kind" county-wide program of community education and advocacy services for students with disabilities.

Quality Control:  Oversaw and supervised day-to-day operations of a Medicaid waiver program under contract with the Texas Dept. of Human Services, serving 100 clients with developmental disabilities.